Refund policy
Return & Refund Policy
Because most IRONNEST System window covers are custom-made to customer measurements, our return policy differs from standard retail products.
Returns — Standard (Non-Custom) Items
For any non-custom, standard-size accessories, you may request a return within 14 days of delivery.
To be eligible:
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item must be unused
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in original packaging
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not installed
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in resellable condition
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proof of purchase required
Return requests must be submitted first by email:
grzesiek.klis@gmail.com
Unauthorized returns will not be accepted.
❗ Custom-Made Window Covers (Important)
Products built to customer-provided measurements are non-returnable and non-refundable once production has started.
This includes:
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made-to-measure frames
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custom sizes
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special configurations
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painted or coated frames
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reinforced or upgraded models
Customers are responsible for providing correct measurements. We are available to assist with measurement guidance before ordering.
Damages or Shipping Issues
Please inspect your order upon delivery.
If your item is:
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damaged in transit
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defective
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incorrect model
Contact us within 48 hours of delivery with:
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photos
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packaging photos
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description of issue
We will evaluate and provide repair, replacement, or resolution where appropriate.
Exchanges
Because most products are custom-built, exchanges are generally not available.
Please confirm measurements before ordering.
Refund Processing
If a refund is approved (for eligible non-custom items), it will be issued to the original payment method within 10 business days after inspection.
Order Cancellation
Custom orders may be canceled only before production begins.
Once fabrication starts, the order cannot be canceled.
Contact
For all return or refund questions: